FAQ

How long before I can receive my order?
We provide express shipping on all orders placed before 3pm EST. Please keep in mind that during holidays or launches and restocks, this time may vary.

What is your return/refund policy?

Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned. All sales are final.

Please note, Hellotittie reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must email info@hellotittienyc.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I change my order?

Please contact info@hellotittienyc.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed.

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are final.

Do you ship to P.O./APO/FPO?
Yes, we do ship to P.O. boxes.

Can I change my order?
Please contact info@hellotittienyc.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.

Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?
Please refer to your shipping confirmation email to track your order.

I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 72 hours, please contact us at info@hellotittienyc.com with your inquiry.

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express and Paypal.

My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at info@hellotittienyc.com.  Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?
Please contact info@hellotittienyc.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Hellotittie reserves the right to refuse all returns, reshipments and refunds. 

My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to info@hellotittienyc.com if your shipment shows no movement from the carrier's tracking information. 

I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Hellotittie will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to email us at info@hellotittienyc.com

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