What is your return/refund policy?

Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned. All sales are final.

Please note, Hellotittie reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must email info@hellotittienyc.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I change my order?

Please contact info@hellotittienyc.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed.

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are final.