FAQ

 

How long before I can receive my order?
We provide express shipping on all orders placed before 3pm EST. Please keep in mind that during holidays or launches and restocks, this time may vary.

What is your return/refund policy?

Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned. All sales are final.

Please note, Hellotittie reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must email info@hellotittienyc.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I change my order?

Please contact info@hellotittienyc.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed.

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are final.

Do you ship to P.O./APO/FPO?
Yes, we do ship to P.O. boxes.

Can I change my order?
Please contact info@hellotittienyc.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.

Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?
Please refer to your shipping confirmation email to track your order.

I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 72 hours, please contact us at info@hellotittienyc.com with your inquiry.

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express and Paypal.

My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at info@hellotittienyc.com.  Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?
Please contact info@hellotittienyc.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Hellotittie reserves the right to refuse all returns, reshipments and refunds. 

My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to info@hellotittienyc.com if your shipment shows no movement from the carrier's tracking information. 

I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Hellotittie will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to email us at info@hellotittienyc.com

CUSTOMER ACCOUNT

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You can easily subscribe to our newsletter located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

Art & Dine

Every 2nd Friday of every month you'll get to view and learn about a different visual artist.

We are thrilled to announce that for the month of May, we will be showcasing the phenomenal work of JD Baez at Lips Cafe.

RSVP

Art & Dine

Every 2nd Friday of every month you'll get to view and learn about a different visual artist.

We are thrilled to announce that for the month of June, we will be showcasing the phenomenal work of Shvadre at Lips Cafe.

RSVP

Art & Dine

Every 2nd Friday of every month you'll get to view and learn about a different visual artist.

We are thrilled to announce that for the month of July, we will be showcasing the phenomenal work of Ashley Buttercup at Lips Cafe.

RSVP

Street Saturday's

Street Saturdays is from March - October 2024.

We're located at Prospect Park in Brooklyn, New York. Giving each vendor guaranteed foot traffic.

Stop by and support a small business! From 9am to 3pm.

FREE to attend.

May - Yoga Summer Wellness Classes

Are you looking to make the most out of this summer while enhancing your overall well-being? Look no further! Join our exclusive Summer Wellness Class and embark on a journey towards a healthier and happier you.

Experience the Ultimate Relaxation: Join class with Madison Mayol. Her classes are designed to help you unwind, de-stress, and reconnect with yourself amidst the hustle and bustle of living in New York. Through guided meditation, yoga poses, and deep breathing exercises, you'll find tranquility and inner peace like never before.

July - Yoga Summer Wellness Classes

Don't let this summer pass you by without prioritizing your health and well-being. Take the first step towards a healthier, happier you by joining our Summer Wellness Class for July with instructor Gabby Yen.

Join a community of wellness enthusiasts who share your passion for health and vitality. Whether you're a beginner or an experienced yogi, our classes cater to all levels, providing a supportive and inclusive environment for everyone to thrive.